Terms of Service

Welcome to Votely.me. These Terms of Service ("Terms") govern your use of our AI-powered customer feedback platform. By accessing or using our services, you agree to be bound by these Terms and all applicable laws and regulations.

1. Service Description

Votely.me provides a customer feedback platform that enables businesses to collect anonymous reviews through QR codes and receive AI-powered insights for service improvement. Our platform includes:

• Business account management and dashboard access
• QR code generation for customer feedback collection
• AI-powered analytics and insights
• Anonymous review processing and aggregation

2. Account Registration and Responsibilities

2.1 Account Creation

To use our services, you must:

• Be at least 18 years old or have legal capacity to enter into contracts
• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

2.2 Business Owner Obligations

As a business owner using our platform, you agree to:

• Use the service only for legitimate business purposes
• Comply with all applicable laws and regulations
• Respect customer privacy and anonymity
• Not manipulate or attempt to influence customer reviews
• Maintain appropriate security measures for your account

3. Acceptable Use Policy

You agree not to use our platform to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our platform
• Use automated systems to access our services without permission

4. Customer Review Guidelines

Our platform is designed to collect honest, anonymous customer feedback. We expect all users to:

• Respect the anonymous nature of customer reviews
• Not attempt to identify or contact reviewers
• Use feedback data responsibly and ethically
• Not retaliate against customers based on their reviews

5. Intellectual Property Rights

5.1 Our Rights

Votely.me retains all rights, title, and interest in and to our platform, including:

• Software, technology, and platform infrastructure
• Trademarks, service marks, and brand elements
• Proprietary algorithms and AI systems
• Platform design and user interface

5.2 Your Rights

You retain ownership of your business data and content. You grant us a limited license to:

• Process and analyze customer feedback for service provision
• Use aggregated, anonymized data for platform improvement
• Provide technical support and maintenance

6. Privacy and Data Protection

Your privacy is important to us. Our data collection and processing practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to:

• Protecting customer anonymity and privacy
• Securing all data with industry-standard measures
• Complying with applicable data protection laws
• Providing transparency about our data practices

7. Service Availability and Modifications

We strive to provide reliable service but cannot guarantee uninterrupted availability. We may:

• Perform maintenance and updates that may temporarily affect service
• Modify or discontinue features with reasonable notice
• Update our platform to improve functionality and security

8. Limitation of Liability

To the maximum extent permitted by law, Votely.me shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or technical issues
• Actions of third parties or customers

9. Indemnification

You agree to indemnify and hold harmless Votely.me from any claims, damages, or expenses arising from:

• Your use of our platform
• Violation of these Terms
• Infringement of third-party rights
• Your business activities or customer interactions

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination:

• Your access to the platform will be discontinued
• Your account data will be deleted in accordance with our Privacy Policy
• Anonymous customer feedback will be retained for analytics purposes

10.2 Termination by Us

We may terminate or suspend your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• We discontinue the service
• Required by law or regulation

11. Dispute Resolution

Any disputes arising from these Terms or your use of our platform shall be resolved through:

• Good faith negotiations between parties
• Mediation if direct resolution is not possible
• Legal proceedings in the appropriate jurisdiction if necessary

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Votely.me operates, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Platform notifications
• Email communications to registered users
• Updated timestamps on this page

Continued use of our platform after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

15. Contact Information

These Terms of Service constitute a legally binding agreement between you and Votely.me. By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.