Stay in Touch

At Votely.me, we believe in building lasting relationships with our community. Whether you're a current customer, considering our platform, or just want to learn more about what we do, we're here to help and would love to hear from you.

1. How to Reach Us

We've made it easy to get in touch with us through multiple channels. Choose the method that works best for you:

1.1 General Inquiries

For general questions about our platform, pricing, or how Votely.me can benefit your business:

• Email: hello@votely.me
• Response Time: Within 24 hours during business days
• Best For: General questions, platform information, and business inquiries

1.2 Technical Support

If you're experiencing technical issues or need help with your account:

• Email: support@votely.me
• Response Time: Within 4-8 hours during business days
• Best For: Account issues, technical problems, and feature questions

1.3 Privacy and Legal Matters

For questions about our privacy practices or legal terms:

• Email: privacy@votely.me
• Response Time: Within 48 hours
• Best For: Privacy concerns, data handling questions, and legal inquiries

2. Business Hours

Our team operates on European time zones to ensure we can serve our global customer base effectively:

• Monday - Friday: 9:00 AM - 6:00 PM (Cairo Time)
• Saturday: 10:00 AM - 2:00 PM (Cairo Time)
• Sunday: Closed
• Holidays: We observe major European and international holidays

3. What to Expect When You Contact Us

3.1 Initial Response

When you reach out to us, you can expect:

• An immediate automated confirmation that we've received your message
• A personalized response from our team within the specified timeframe
• Clear, helpful information tailored to your specific inquiry
• Follow-up if additional information is needed

3.2 Resolution Process

For technical issues, we follow a structured approach:

• Assessment: We'll quickly assess the nature of your issue
• Solution: Provide immediate solutions when possible
• Escalation: Escalate complex issues to our technical team
• Follow-up: Ensure the issue is fully resolved

4. Feedback and Suggestions

We value your feedback and are always looking for ways to improve our platform. If you have suggestions for new features, improvements, or general feedback:

• Email: feedback@votely.me
• Response: We review all feedback and respond to implementable suggestions
• Updates: We'll keep you informed about how your feedback is being used

5. Social Media and Community

Stay connected with us and our community of business owners:

• Website: votely.me - Your primary source for platform information
• Blog: Coming soon - Tips, insights, and industry news
• Newsletter: Coming soon - Monthly updates and best practices

6. Emergency Support

For urgent matters that require immediate attention:

• Critical Issues: Email support@votely.me with "URGENT" in the subject line
• Response Time: Within 2 hours during business hours
• After Hours: We monitor for critical issues 24/7

7. Before You Contact Us

To help us serve you better, please consider the following:

• Check Our Documentation: Many questions can be answered through our help resources
• Be Specific: Include relevant details about your inquiry or issue
• Include Screenshots: For technical issues, screenshots help us understand the problem
• Reference Your Account: If applicable, mention your business name or account details

8. What We Don't Handle

To ensure we can focus on serving our customers effectively, we don't handle:

• General business consulting unrelated to our platform
• Third-party service recommendations
• Personal matters unrelated to Votely.me
• Spam or promotional requests

9. Building Long-Term Relationships

We believe that great customer service is about more than just solving problems—it's about building lasting relationships. When you contact us, you're not just getting help with an issue; you're connecting with a team that's invested in your success.

We're committed to:

• Understanding your business needs and goals
• Providing personalized solutions and recommendations
• Following up to ensure your satisfaction
• Learning from your feedback to improve our services

10. Contact Information Summary

We're here to help you succeed with Votely.me. Don't hesitate to reach out—your success is our success, and we're committed to providing the support you need to make the most of our platform.